Deliveries, Charges & Terms

We process all orders immediately

We do occasionally fall behind on despatching orders, if we have no stock on hand or if there is an abnormally large queue. It may take up to 72 hours on some ocassions to send out orders, but this is an exception. If the purchase is made before noon on any business day, and the items are in our warehouse, the shipment is sent out the same day. Some deliveries may arrive a day or two following the purchase if the destination is within Victoria, while some can take up to ten days if the address is very distant from our warehouse. If the address for delivery is within Australia, the goods are most likely to be delivered by Australia Post and can reasonably be expected to arrive within 3 to 10 working days. If you feel that your order has been unreasonably delayed, please contact us and we will be happy to track your shipment.

Insurance of goods against breakage and mishap

Orders can be insured in full for a fee of 1%. This is paid by the customer and is exclusive of the stated price of the product. The fee is processed automatically during checkout and is added to the total bill before being presented for payment.

International deliveries

Purchases to destinations outside Australia are sold Duty Free and are subject to higher shipping and handling fees. We will not be liable for cost or inconvenience transpiring from customs restrictions, import duties and tariffs peculiar to the destination. The customer must bear all costs and burdens in relation to fees and delays resultant from international orders. We always endeavour to deliver goods purchased as promptly as is possible so that we may serve our customers again.

Freight charges for destinations outside Australia

to China
to Japan
to Hong Kong
to Singapore
to New Zealand
to Europe
to United Kingdom